Terms of Service

1. The Service

Speed To Lead is an AI assistant that auto-replies to customer enquiries received via channels you connect (email, web form, WhatsApp, Messenger, Instagram, and others added over time). The Service generates replies based on a structured business profile and a knowledge base you configure.

2. Eligibility

• You must be at least 18 years old.
• You must be authorised to enter into a binding contract on behalf of the business you're registering.
• You must be located in a jurisdiction where the Service is available; we may decline service to users in sanctioned countries.

3. Your account

• You're responsible for keeping your account credentials safe.
• Anything done from your account is treated as done by you.
• You must notify us immediately at info@accelereight.net if you suspect unauthorised access.

4. AI outputs are advisory

The Service uses large language models to generate replies. Although a verifier model checks every reply for grounding before sending, AI outputs are advisory and pre-contractual. You remain responsible for any commitment, quote, or representation made via the Service. By using the Service you acknowledge that:

• AI replies are generated based on the profile + knowledge base you configured. The accuracy of replies depends on the accuracy of what you provided.
• We do not guarantee that every reply will be perfect, and you should review the audit trail in your dashboard.
• For high-stakes interactions (legal, medical, financial advice, booking confirmations involving money), you should configure escalation rules to route those to a human.
• Where required by applicable law (e.g. the EU AI Act), the Service adds a disclosure to AI-generated replies indicating they were sent by an AI assistant. You must not disable that disclosure where local law requires it.

5. Acceptable use

You agree NOT to use the Service to:

• Send unsolicited bulk messages (spam).
• Harass, threaten, or defraud anyone.
• Send content that's illegal in your or the recipient's jurisdiction.
• Impersonate a person or business other than the one tied to your account.
• Bypass platform policies (Meta, Google, etc.).
• Reverse-engineer, scrape, or interfere with the Service.
• Use the Service for any activity prohibited by the EU AI Act, UK AI Act, or equivalent regulation.

Violations may result in immediate suspension or termination without refund.

6. Your content + IP

You retain all rights to your business profile, knowledge base, and customer messages. You grant us a limited licence to process this content solely to deliver the Service. We claim no ownership of customer-generated content.

You confirm you have all necessary rights and consents (including from your end customers, under their applicable privacy law) to provide the content to us for processing.

7. Pricing and payment

• Pricing is set per tier and shown in your account at signup.
• Setup fees are one-time, non-refundable, and charged before the first month begins.
• Monthly subscription fees are billed in advance. Usage above your tier's monthly enquiry cap is charged as overage at the rate stated in your tier.
• All payments are processed by Stripe. You authorise Stripe to charge your nominated payment method.
• Prices exclude VAT/sales tax, added where applicable.

8. Plan changes and cancellation

You can upgrade or downgrade at any time via the Stripe Billing Portal. Downgrades take effect at the end of the current billing cycle. Cancellation ends future billing but does not refund the current period.

9. Availability

We aim for high availability but do not provide an SLA on the free or standard tiers. Maintenance windows are notified in advance. We are not liable for downtime caused by third-party providers (Vercel, Neon, Anthropic, OpenAI, Meta, etc.).

10. Suspension and termination

We may suspend or terminate your account for material breach, non-payment after 14 days, or a credible threat to other users or the platform. You may terminate at any time via the dashboard or by emailing info@accelereight.net.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under these Terms is capped at the fees you paid us in the 12 months preceding the event giving rise to the liability. We're not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, even if foreseeable. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify us against claims arising from (a) your use of the Service in breach of these Terms, (b) content you provided that infringes a third party's rights, or (c) representations made via the Service that you authorised or could have prevented.

13. Changes to these Terms

We may amend these Terms by giving at least 14 days' notice via email or in-app banner. Continued use after the effective date counts as acceptance. If you don't accept, your remedy is to cancel before the effective date.

14. Governing law and disputes

These Terms are governed by the laws of Dubai, United Arab Emirates. The courts of Dubai, United Arab Emirates have exclusive jurisdiction over disputes, without prejudice to your mandatory consumer rights under your local law.

15. Contact

Accelereight Information Technology Est., Office 303-278, Westbury Tower 1, Business Bay, Dubai, United Arab Emirates. Email info@accelereight.net.