acclr8/ accelereight← back to app

Data deletion

How to permanently delete your data from Speed To Lead

You can ask us to delete every piece of data tied to your account at any time. Deletion is permanent — recovery is not possible after the retention window (see below).

1. Delete from the dashboard (recommended)

  1. Sign in at app.accelereight.net.
  2. Go to Settings → Billing & Account.
  3. Click “Delete workspace” and confirm.

All workspace data is queued for permanent deletion within 30 days (a single database transaction cascades through every related row by workspace ID).

2. Delete by email

If you can't access your dashboard, email info@accelereight.net from the address tied to your account. Subject line: Data deletion request. We'll verify your identity and confirm completion within 30 days.

3. Delete via Facebook / Instagram (Meta-initiated)

If you used Facebook Login to connect Meta channels to your account, you can request data deletion from Facebook:

  1. Go to Facebook Settings → Apps and Websites.
  2. Find acclr8 and click Remove.
  3. Facebook will notify us via our automated data-deletion callback; we delete the associated channel credentials and customer data within 30 days.

4. What gets deleted

  • Account credentials and profile information.
  • Business profile, knowledge base documents, and embeddings.
  • All conversations and messages.
  • Channel connections and OAuth tokens.
  • Agent run logs and audit trail.
  • Knowledge gaps and escalations.

5. What we may keep (and why)

  • Billing records (7 years) — required by tax and financial regulations. Stripe holds these; we retain only metadata references.
  • Anonymised, aggregated usage metrics — no longer tied to you, used for product analytics.
  • Backups (up to 30 days) — point-in-time backups roll off after 30 days; deletion completes once they have.

6. Timeline

  • Within 24 hours: workspace marked for deletion; access disabled.
  • Within 30 days: data deleted from primary database.
  • Within 60 days: backups containing the data have expired.

7. Right to complain

If you don't receive deletion confirmation within 30 days, you can complain to your supervisory authority (UK ICO or your national DPA). Their details are available at edpb.europa.eu.

8. Contact

For any deletion question, email info@accelereight.net.